Every item purchased in Conguitos through our website can be returned within a maximum period of 14 calendar days from the date when the order was delivered.
Returns will be managed through our Return Portal. Conguitos will only assume return expenses of defected products previously managed and accepted by the Quality Department through the following link: Customer Service.
Exchanges
At the moment, size or model changes are not allowed in orders not processed from Spain, so if the customer wishes to change his product, he will have to return it through our Portal, with any carrier at his expense and place a new order with the new desired size. These return costs will not be charged to Conguitos.
Returns
If you wish to return a product, you must do it through our Returns Portal. You must return the product at your own expense, via the carrier of your choice. All returns must be sent to our warehouses in Spain, whose address you will find on our Portal.
Please note that, as it is not a service offered by us, we cannot assume the risk on the returned package when it refers to causes not attributable to Conguitos, so we recommend you to keep a proof of shipment.
Product Status
At Conguitos, we aim to ensure your satisfaction with every purchase. To process a return, please make sure the product meets the following conditions:
- Product condition: The product must be returned in perfect condition, retaining its original box and all included accessories.
- Proper packaging: We recommend using the original packaging to protect both the product and its box. If the original packaging is unavailable, please ensure the new packaging is secure enough to prevent damage.
- Damaged products: We will not accept returns for products that are in poor condition due to misuse or improper packaging.
We reserve the right to reject any return that does not meet these conditions. For more information about our return process, please contact our customer service team.
Please use an envelope, plastic bag or paper wrap to protect the items you are going to return and in no case directly place the return label on the boxes or containers corresponding to the items, as it would be impossible for us to reuse them and it would entail the possible rejection of the return.
In case the product is not received in its original packaging - as indicated above, we reserve the right to deduct those items that are missing or that are not in original condition from the total price:
- Box: 5 €
- Any other extra item contained in the box (stickers, pouch, cleaning cloth, etc): 3€
Returns for orders including 2x1 or 3x2 promotions or free items should be made in full to get a refund. No partial returns will be accepted.
Once the return is refused, the customer will have 3 months to pickup the package from our warehouse, assuming the shipping cost. If the package is not picked up by the customer within 3 months it will be sent to charity.
Refunds
Once the item has been received and your refund has been approved and authorized, you will receive a confirmation email notifying that the amount of the product or products to be returned, will be refunded through the same method of payment you used to pay for the order.
The refund will appear in your account balance in the next 7 to 15 working days after you receive the email confirming the refund, although this may vary depending on the conditions of each bank.
Gifts
Please note that in case of gifts, refunds will always be made through the method of payment used when placing the order.
