Every item purchased in Conguitos through our website can be returned within a maximum period of 14 calendar days from the date when the order was delivered.
Returns will be managed through our Return Portal. Conguitos will only assume return expenses of defected products previously managed and accepted by the Quality Department through the following link: Customer Service.
Exchanges
At the moment, size or model changes are not allowed in orders not processed from Spain, so if the customer wishes to change his product, he will have to return it through our Portal, with any carrier at his expense and place a new order with the new desired size. These return costs will not be charged to Conguitos.
Returns
If you wish to return a product, you must do it through our Returns Portal. You must return the product at your own expense, via the carrier of your choice. All returns must be sent to our warehouses in Spain, whose address you will find on our Portal.
Please note that, as it is not a service offered by us, we cannot assume the risk on the returned package when it refers to causes not attributable to Conguitos, so we recommend you to keep a proof of shipment.
Product Status
In order for a return to be accepted by Conguitos, if must comply with the following conditions:
- That haven't been used.
- That haven't suffer any damage.
- That are in the same conditions as they were initially sent to the customer and keep the original package and all its contents (hangtags, papers and other elements that may contain).
- That the original box hasn’t been written on, or doesn’t have anything stuck on to it.
- Returns for orders including free items should be made in full to get a refund. No partial returns will be accepted.
In case that any of the conditions indicated in this section are not meet, Conguitos will keep the right of refusing the return.
Once the return is refused, the customer will have 3 months to pickup the package from our warehouse, assuming the shipping cost. If the package is not picked up by the customer within 3 months it will be sent to charity.
Refunds
Once the item has been received and your refund has been approved and authorized, you will receive a confirmation email notifying that the amount of the product or products to be returned, will be refunded through the same method of payment you used to pay for the order.
The refund will appear in your account balance in the next 7 to 15 working days after you receive the email confirming the refund, although this may vary depending on the conditions of each bank.
Gifts
Please note that in case of gifts, refunds will always be made through the method of payment used when placing the order.
