Every item purchased in Conguitos through our website can be returned within a maximum period of 14 calendar days from the date when the order was delivered.

Exchanges will be managed through our Return Portal, where you can choose different options to be refunded. Conguitos will only assume return expenses of  defected products previously managed and accepted by the Quality Department through the following link: Customer Service.

Exchanges

At the moment, size or model changes are not allowed in orders not processed from Spain, so if the customer wishes to change his product, he will have to return it through our Portal, with any carrier at his expense and place a new order with the new desired size. These return costs will not be charged to Conguitos.

Returns

If you wish to return a product, you must do it through our Returns Portal. You must return the product at your own expense, via the carrier of your choice. All returns must be sent to our warehouses in Spain, whose address you will find on our Portal.

Please note that, as it is not a service offered by us, we cannot assume the risk on the returned package when it refers to causes not attributable to Conguitos, so we recommend you to keep a proof of shipment.