Gold Division S.L., is the sole proprietor of the items sold at www.conguitos.es (hereafter "Conguitos") and the responsible for the services provided in this web. The owner of this Website is Gold Division S.L., with CIF B02997625 and residing at C/ Xixona, 3 – Elche 03204 Elche (Alicante) Spain.
TERMS OF SALE
By placing an order at Conguitos you are subject to these terms and conditions in full.
In order to purchase, access our services or enjoy our promotions at Conguitos you must be over 18 years of age and have the capacity to contract. It is mandatory to fill in the registration form in full.
When placing an order you undertake that all details you provide to us are true and accurate. Conguitos reserves the right to refuse or exclude any customer not complying with these requirements.
BUYING AT CONGUITOS
Users must fill in all required fields at Conguitos to make a purchase.
All prices shown are final prices, expressly including the Value Added Tax (VAT) in those cases that apply, notwithstanding that the user will at all times have detailed information of the price of the product.
Acceptance of present conditions implies conformity with the product, its characteristics and its price.
All orders require the acceptance of prices and product characteristics as detailed in its product description.
In case any product is not available, Conguitos will notify the customer asap, cancelling the order and refunding the amount to the customer.
All our products have a two-year warranty against manufacturing defects. This warranty does not cover damages for misuse or normal wear and tear.
Conguitos is committed to show and describe the products as accurately as possible.
Conguitos denies all responsibility in case of a mistake, error or omission in said presentation.
Photographs used to illustrate and complement the products description do not belong to the contract obligations.
All orders must be paid using a bank card (Visa, Mastercard or American Express), and PayPal account.
Conguitos will never store card details or bank details of its user in its server. It is not allowed to use data or payment instruments belonging to third parties.
Conguitos will use all available means to guarantee the confidentiality and security of the data transmitted through the web and on the website www.conguitos.es. In the same spirit, the payment platform uses SSL (Secure Socket Layer) security protocols.
As soon as the purchase process is finished, the product will be sent through the means Conguitos offers the customer.
Please check our S&H rates:
|COUNTRY||DELIVERY TIME||S&H COST|
|Mainland Spain||1-3 working days||4,90 €|
|Balearic Islands||5-7 working days||4,90 €|
|Mainland Portugal||1-3 working days||4,90 €|
|Germany, Austria, Belgium, Slovenia, France, Netherlands, Italy, Luxembourg, Poland, Czech Republic, Croatia and Sweden.||3-10 working days||6,99 €|
|Turkey, India and Japan||8-12 working days||6,99 €|
|Denmark, Slovakia, Estonia, United Kingdom, Greece, Hungary, Latvia, Lithuania, Norway and Romania||3-10 working days||7,99 €|
|Finland, Ireland and Switzerland||3-10 working days||8,99 €|
|Bulgaria, Cyprus, Ukranie and Malta||3-10 working days||9,99 €|
|United States||3-10 working days||10,90 €|
|Gibraltar, Iceland, Liechtenstein, Monaco and San Marino||3-10 working days||20 €|
*Estimated Time of Arrival for orders received during promotions and sales periods (Blackweek, Cyberweek, Christmas) might be slightly delayed.
Conguitos will not be held responsible for taxes, duties and other costs generated by Customs or for possible delays due to Customs procedures.
Besides it is the customer’s responsibility to check the product upon receipt to verifiy it is in prefect state. If the box seems, or open or the customer may think the shipment has been tampered with, the customer must refuse the delivery and notify Conguitos immediately through this Contact Form.
Exceptional circumstances such as promotional periods, unforeseen with the courier, system upgrades or force majeure circumstances, may vary the established delivery deadlines. However, Conguitos undertakes to notify the customer in case some of these situations take place.
If there is absence at the time of delivery at the address that has been indicated, and the package can not be delivered, our courier will contact the customer in order to find an alternative solution to the handling of the package. If after proposing repeatedly alternative solutions for the handling, the package still can not be delivered, it will be returned to our facilities and, once received, we will proceed to make the refund of the product or products purchased. The original shipping costs will not be refunded.
RETURNS AND REPLACEMENTS
All products purchased in Conguitos’ web page, that don't completely satisfy our customers, can be returned in the next 15 days following the reception of the order.
All shipping cost involved in the return process shall be fully borne by the customer, except those returns that are made from Spain and Portugal.
We do not replace items (except Spain and Portugal). If you want to change an article for a different size or colour (style changes are excluded), you must return the item and apply for a refund, and then place another order for the item in the desired size or colour. Once the returned item has been received, we will issue a refund through the same method of payment you used in your order. Estimated time to manage a replace: between 5 to 7 working days.
To return an item, please, contact us through our Contact Form. Enter your name, email and order number and click on Incidence. Once inside, select the option Return and follow the instructions.
The returns have a cost of €4.90 (in Spain and Portugal), for the rest of the countries the returns are paid by the customer.
In order for a return to be accepted by Conguitos, if must comply with the following conditions:
- That haven't been used.
- That haven't suffer any damage.
- That are in the same conditions as they were initially sent to the customer and keep the original package and all its contents (hangtags, papers and other elements that may contain).
- That the original box hasn’t been written on, or doesn’t have anything stuck on to it.
In case that any of the conditions indicated in this section are not meet, Conguitos will keep the right of refusing the return.
Once the return is refused, the customer will have 3 months to pickup the package from our warehouse, assuming the shipping cost. If the package is not picked up by the customer within 3 months it will be sent to charity.
Please note that in case of gifts, refunds will always be made through the method of payment used when placing the order.
Once the item has been received and your refund has been approved and authorized, you will receive a confirmation email notifying that the amount of the product or products to be returned, will be refunded through the same method of payment you used to pay for the order. The original shipping costs will not be refunded.
The refund will appear in your account balance in the next 7 to 15 working days after you receive the email confirming the refund, although this may vary depending on the conditions of each bank
Conguitos is committed to give your order as swiftly as possible to the selected transport agency. Nevertheless, Conguitos cannot be held responsible for damages resulting from a transport malfunctioning, especially for reasons such as industrial actions, traffic congestion and in general any other reason typical of the sector that derivate in delays, loss or theft of the chosen product. Technical failure that for accidental causes or any other kind may prevent the normal functioning of the service through internet. Lack of availability of the site for maintenance reasons or other that prevent the user to access the service. Conguitos will use all available means to provide the process of selection, payment and shipment of the desired product. Nevertheless Conguitos declines any responsibility for third party causes, fortuitous circumstances and force majeure situations.
All the information contained in the website, as well as the graphic design and layout and the code used, is protected by author’s right and other protection rights contained in the Real Decreto Legislativo 1/1996 disposition, of April 12th, in which the Texto Refundido de la Ley de Propiedad Intelectual is approved. These rights belong solely to Conguitos or it’s licesees, so it is expressly forbidden any act of reproduction, distribution, transformation or public communication, as well as any type of cession of the whole or part of the website content, and in general of any object that according to current law may be protected by laws of intellectual property.
CUSTOMER CARE SERVICE
You can contact Conguitos through this Contact Form, Whatsapp o through Social Media.
We are available since Monday to Friday at 10:00h to 17:00h (UTC/GMT +1 hour).
All trademarks, brands, logotypes and anagrams shown in this website are the sole propriety of Conguitos. It is expressly forbidden to use without prior consent any element of the web that may be object of protection according to current law on industrial property. Expressedly, no logo, trademark, commercial name, shop sign, denomination, slogan, photographic material or any other distinctive sign belonging to Conguitos may be used without the express written consent by Conguitos.
Conguitos reserves the right to exert legal actions against the users that violate or infringe Conguitos’ intellectual and industrial property rights.